Feedback
Feedback
Share your experience. Help us improve by leaving feedback on your recent experience, or call us for more information.
How are we doing?
Compliments · Complaints · Concerns
We take our customer feedback seriously. Please tell us below if you had a positive experience, or an unfavorable experience.
Or reach us directly
(831) 818-3758Main office line
(831) 646-2200Email
simplyonthego@gmail.com
Mon–Sat 8am–5pm · Sun closed
If the visit went well
A short Google review goes a long way.
The Positive feedback button opens our Google listing. A few lines about what was cleaned and how the crew handled your home help neighbors in Monterey, Carmel-by-the-Sea, and Pebble Beach decide who they can trust inside theirs.
It helps future clients when a review names the service, whether area rug, carpet, upholstery, air duct, tile, deck, or aircraft and yacht interiors, along with your town and how the work was handled: care around furniture and floors, timing, or how a delicate piece came back. Reviews are public, so leave out anything you would rather keep private, such as your street address.
You can also read what other clients have said on our reviews page.
If something fell short
Tell us directly, so we can look into it.
The Room for improvement button opens an email to our office. It helps to include the date of the visit, your town, what was cleaned, and what is not right. A photo of a spot, a stain that came back, or a piece that looks different is especially useful. Concerns about scheduling, billing, or how a visit was handled are welcome too, not only the cleaning itself.
If you would rather talk it through, call or text Mike on (831) 818-3758. Every call is answered or returned within the hour, Monday through Saturday.
